Shipping policy

 

Effective Date: June 23rd, 2026

This Shipping Policy applies to all physical products sold by Orisha Teeth Whitening, including cosmetic whitening kits, whitening pens, gels, touch-up products, branded items, accessories, equipment, and related cosmetic products.

1. Processing Times

Orders are typically processed within 3–5 business days unless otherwise stated.

Processing times may vary during:

  • Holidays

  • Product launches

  • Promotional periods

  • High-volume sales periods

  • Supply chain delays

Processing times refer to order preparation prior to shipment, not delivery time.

2. Shipping Carriers & Delivery Estimates

Orders are shipped through third-party shipping carriers.

Delivery timelines are estimates only and are not guaranteed.

Orisha Teeth Whitening is not responsible for delays caused by:

  • Shipping carriers

  • Weather conditions

  • Customs processing

  • Operational disruptions

  • Events outside our control

3. Shipping Address Responsibility

Customers are responsible for providing accurate and complete shipping information at the time of purchase.

Orisha Teeth Whitening is not responsible for:

  • Orders shipped to incorrect addresses entered by the customer

  • Delays caused by incomplete or inaccurate shipping details

Orders shipped to incorrect addresses may not qualify for replacement or refund.

4. Lost, Delayed, or Stolen Packages

Once a shipment is marked as delivered by the carrier, responsibility for the package may transfer to the customer.

Orisha Teeth Whitening is not responsible for:

  • Lost packages

  • Stolen packages

  • Misdelivered packages

  • Delivery delays after shipment has been processed

Customers are responsible for contacting the carrier directly for delivery issues once tracking is provided.

5. International Orders

International customers are responsible for any applicable:

  • Customs duties

  • Import taxes

  • Tariffs

  • Brokerage fees

  • Local regulatory requirements

These fees are not included in product pricing and may vary by country.

6. Shipping Damage or Issues

If an item arrives damaged or incorrect, customers must contact us within 7–10 days of delivery.

Claims submitted after this period may not be eligible for resolution.

7. Contact Information

If you have questions regarding this document or our policies, please contact:

Orisha Teeth Whitening
1521 Locust St.
Philadelphia, PA 19102
445.202.9737
support@orishateethwhitening.com
orishateethwhitening.com


Version Note: This document may be updated periodically. Continued use of services constitutes agreement to the most current version.